Refund Policy

Welcome to daoeyuan. This Refund Policy outlines our terms for returns, refunds, and exchanges. By purchasing our products, you agree to the conditions stated below.

Eligibility for Returns & Refunds
We accept returns and refunds within 30 days of delivery. Items must be unused, unworn, in their original condition, and in the original packaging to qualify for a full refund. Personalized or custom-made items are non-returnable and non-refundable.

Non-Eligible Items
Items damaged by improper use, normal wear and tear, accidental damage, or negligence are not eligible for refund. Natural variations in color, texture, or size of crystal bracelets do not qualify as defects.

Return Process
To initiate a return, please contact our customer service team with your order number and return reason. Once approved, you will receive detailed return instructions. You are responsible for return shipping costs unless the return is due to our error.

Refund Processing
Once we receive and inspect your returned item, we will notify you of approval or rejection. Approved refunds will be processed to your original payment method within 3–5 business days. Original shipping fees are non-refundable.

Exchanges
Exchanges are available for defective or wrong items only. We do not offer exchanges for change of mind. Please contact us to arrange an exchange.

Order Cancellations
Orders can be canceled within 2 hours of placement. Once shipped, orders cannot be canceled and must follow our return process.

Final Sale Items
All items marked as final sale are not eligible for return, refund, or exchange.

Policy Changes
We reserve the right to update or modify this Refund Policy at any time without prior notice.

Contact Us
If you want to submit a return or have questions about refunds, please contact us at:
daoeyuan@gmail.com